David – Thank you so much for going the extra mile with a difficult and at times hostile transaction with respect to the sale of my matrimonial home. This was a competitive process whereby you along with three other realtors had to submit a proposal to list the home. The Arbitrator was most impressed with your submission and therefore gave you the listing. This was completely at his discretion.
During the process, you were always transparent and communicative and guided us through the sale in what I consider to be a challenging market.
Many times during this months-long process have my lawyers mentioned to me how adept you were at de-escalating a difficult situation. This is an incredibly valuable skill. Clients sometimes have unreasonable demands and making them happy while still following policy and maintaining your professionalism can be more than a little challenging.
I appreciate the effort that you make to maintain a positive attitude even when faced with a challenging situation. You have always been very personable, knowledgeable and responsive. Furthermore, you have greatly assisted my business partner and myself in the leasing of our five condominium units in Oakville. Due to your great marketing, we were able to get all five units leased, at full ask, within a very short period of time.
Your professionalism again was on display in relation to a difficult tenant we had within the first few months. You again handled it with grace and you were able to re-lease our unit within a week of it being put back on the market! We are both very thankful for all of your assistance with these five transactions. As you know, I would have no trouble recommending you to any friend or colleague. I found you to be exceptional in difficult situations. This is the true measure of a professional.
Please keep up the good work!